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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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isahi Aguilera

May 8, 2026

5  out of  5
rating by isahi Aguilera
"Hi Mary here, Kim has been such a great help and their rates are unbeatable! I don’t have any negative feedback but she’s the best!"
We responded:
"Mary, thank you for your thoughtful feedback! We’re happy to hear Kim has been such a great resource for you and that you’re pleased with the rates. We truly appreciate you taking the time to share your experience with us—it means a lot!"
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ella bolin

May 7, 2026

5  out of  5
rating by ella bolin
"Nicole was great at providing professionalism and consideration when nailing down my quote for auto!!! We love Nicole!"
We responded:
"Thank you, Ella!"
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kinyatta jones

May 5, 2026

5  out of  5
rating by kinyatta jones
"Hailey was great and easy to work with. She explained everything in detail which made it that much easier to get it done."
We responded:
"Thank you for sharing your experience! It's great to hear that Hailey made the process smooth and informative for you. We appreciate your feedback and support."
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Itz Edge

May 5, 2026

5  out of  5
rating by Itz Edge
"Judy was so helpful!!!"
We responded:
"Thank you for your feedback! We're glad to hear that Judy was able to assist you effectively. Your support means a lot to us."
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Hailey DeSerrano

April 28, 2026

5  out of  5
rating by Hailey DeSerrano
"I had the best experience working with Makenna Courtney at Haley Cater State Farm! She helped me get my car, home, and life insurance and made it so easy. She also ended up saving me a few hundred dollars! Makenna takes the time to make sure you fully understand what you are getting and feel confident in your decisions. She also wasn't pushy at all, just very informative. She was amazing to work with!"
We responded:
"Thank you, Hailey, for sharing your experience with Makenna at our agency! It's great to hear that she was able to assist you with your insurance needs and save you money while ensuring you felt informed and confident. We appreciate your feedback and look forward to continuing to serve you."
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eric Caldwell no jzjzjzjzjZjOO AS hll I’ll p

April 27, 2026

5  out of  5
rating by eric Caldwell no jzjzjzjzjZjOO AS hll I’ll p
"I was having concerns with my policies, App said one thing and I knew differently. Called and talk with Kim. She was great. Handled all my issues, corrected the app mistake. Kim was very helpful and took her time to explain everything to me. Never rushed me! Thank you"
We responded:
"Thank you for the wonderful review, Eric! Kim is a fantastic asset to our team and we’re happy to hear she was able to help you with your insurance needs."
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Maysie Courtney

April 21, 2026

5  out of  5
rating by Maysie Courtney
"Makenna was awesome to work with and made the switch to State Farm so easy! She also saved me big $$$$! 5/5 stars would definitely recommend if you’re thinking of switching!"
We responded:
"Thank you, Maysie, for sharing your experience! We're glad Makenna could make your switch to State Farm smooth and help you save money. Your recommendation means a lot to us. "
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MakeIt Happen

April 20, 2026

5  out of  5
rating by MakeIt Happen
"Great experience with the whole office been with them for years, sadly I had to go due to rising rates for no reason but hey that’s out of their control. Took care of me everytime especially with those uninsured motorists… I even got a farewell letter in the mail after cancelling, yall take care I will be back in the future if the underwriters do right…"
We responded:
"Thank you for sharing your experience with us. We're grateful for your years of trust and understanding regarding the rate changes. We'll be here if you decide to return in the future. Take care!"
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Joshua Hubbard

April 15, 2026

5  out of  5
rating by Joshua Hubbard
"Sabrina and the staff are very friendly and helpful! I had many questions on a life policy that they helped me with and completed."
We responded:
"Thank you, Joshua, for your feedback! We're glad Sabrina and the team could assist you with your life policy questions. Your support means a lot to us."
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Claire McKennon

April 8, 2026

5  out of  5
rating by Claire McKennon
"Amazing customer service! Sabrina and Brooke were super helpful, definitely recommend!"
We responded:
"Thank you, Claire, for your feedback! We're glad to hear that Sabrina and Brooke were able to assist you so well. Your recommendation means a lot to us."
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Jennifer Dowell

April 8, 2026

5  out of  5
rating by Jennifer Dowell
"We’ve been very happy with Haley Carter State Farm. Everyone we have worked with has always been very sweet and helpful. Judy is an absolute doll and helped me resolve an issue with our auto- debit very quickly!"
We responded:
"Thank you, Jennifer, for sharing your experience with us! We're glad to hear that Judy and the team have been sweet and helpful in resolving your auto-debit issue. Your satisfaction is important to us. "
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John Bianchi

April 7, 2026

5  out of  5
rating by John Bianchi
"Jaxson Gregg did a great job on our commercial policy. Gave us exactly what we needed and didn't try to add on a bunch of coverage that we didn't need. I use this agency for 2 of my businesses now and if they keep saving me 20-40% on over-inflated premiums, they are going to wind up with ALL my business!"
We responded:
"Thank you, John, for sharing your experience with Jaxson and our team. We're glad to hear that you're satisfied with the commercial policy and the savings on your premiums. We look forward to continuing to support your businesses!"
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Brennan Hays

April 6, 2026

5  out of  5
rating by Brennan Hays
"Brooke is great help! Saved me lots of money."
We responded:
"Thank you, Brennan, for your feedback! It's great to hear that Brooke was able to assist you and help save money. We appreciate your support."
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Chris

April 1, 2026

1  out of  5
rating by Chris
"Had to update , got dropped didn’t have a claim the whole time I had them. Bad thing about it, was I wasn’t even notified. They’ll bug you about getting g life insurance twice a week but can’t let you know what’s going on with your policy. Pretty sad"
We responded:
"Thank you for your feedback- and I truly appreciate you taking the time to speak to me directly as well. First, I want to sincerely apologize for the frustration this caused. You’re absolutely right — you should have been notified, and we take that responsibility seriously. In this case, our underwriting partners did not complete the reversal of the non-renewal as expected, and unfortunately, we did not catch it on our end. I’m glad we were able to connect and talk through everything, and I appreciate your understanding during that conversation. Your feedback helps us improve, and we’re already reviewing our internal processes to make sure this doesn’t happen again. If there’s anything further we can do for you, please don’t hesitate to reach out. — Haley Carter State Farm Team "
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Jill Gilmore

March 30, 2026

5  out of  5
rating by Jill Gilmore
"Amazing insurance agency. Brooke Lehr Is our contact. Brooke is fantastic. She is always on top of things, reminds me (when I don’t always stay on top of things) and always delivers a well priced option. Can’t recommend them enough. The Arkansas and Texas licenses are super helpful for us as well. One stop shop!"
We responded:
"Thank you, Jill, for your kind words about our agency and for highlighting Brooke's dedication. We're glad to hear that our services and multi-state licenses are meeting your needs. Your recommendation means a lot to us. "
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Emma Broughton

March 27, 2026

5  out of  5
rating by Emma Broughton
"Haley is amazing! I had to have her resend me my renters policy like 5 times due to my apartment not giving me correct info and she resent it each time quickly and with no issue!! I appreciate how quick I am able to reach out and get an answer 😊"
We responded:
"Thank you, Emma, for your kind words! We're glad to hear that we were able to assist you promptly with your renters policy. Your satisfaction is important to us, and we're here whenever you need us."
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mike motley

March 23, 2026

5  out of  5
rating by mike motley
"Nicole has always taken very good care of us on our insurance as well as the many vehicles we have financed thought state farm. She is our first though for our insurance needs."
We responded:
"Thank you, Mike, for your feedback. It's great to hear that Nicole has been taking good care of your insurance needs and vehicles. We appreciate your trust in us for your insurance needs. "
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Sylvia Bullens

March 23, 2026

5  out of  5
rating by Sylvia Bullens
"Spoke with Sabrina she is a very nice lady. She gave me all the information I needed for any insurance questions I may have had highly recommended"
We responded:
"Thank you, Sylvia, for your feedback! We're glad Sabrina could assist you with your insurance questions. Your recommendation means a lot to us. "
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Ashley Berry

March 17, 2026

5  out of  5
rating by Ashley Berry
"Kim is so nice to work with! I had a billing glitch and she was so patient helping me get it corrected! We’ve been with Haley Carter State Farm for years and have always been more than happy with the customer service! With the rise in insurance premiums, we still have a very reasonable price. I always recommend them!"
We responded:
"Thank you, Ashley, for your kind words about Kim and our team! We're glad to hear that you found our customer service helpful and that you're satisfied with our pricing. Your recommendations mean a lot to us. Thanks again!"
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Amy Collins

March 13, 2026

5  out of  5
rating by Amy Collins
"All of our experiences over the years with Haley Carter State Farm have been wonderful. The coverage for the non-profit where I work is excellent, and the service is stellar. Mike set up our policy a couple of years ago, and we felt heard as we discussed what we needed for our coverage. Since then, the team has taken great care of us. Brooke especially has been incredibly helpful each time I've needed to check in with questions about our premium and our coverage. In addition to our non-profit policy, I worked with Mike again and later Sabrina for my personal policy. Sabrina was so thorough and even called me back with extra help as I was setting up my online account and using the app. I couldn't have done it without her help. We are truly grateful for the team at HCSF!"
We responded:
"Thank you, Amy, for sharing your experiences with us over the years. It's great to hear that Mike, Brooke, and Sabrina have been able to assist you with both your non-profit and personal policies. We're grateful for your trust in our team."
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Acqua Edwards

March 13, 2026

5  out of  5
rating by Acqua Edwards
"I had a billing question and Kim took the time to look at my account and was able to answer my question very quickly. I'm a bookkeeper at heart and she was very helpful. Much appreciated."
We responded:
"Thank you, Acqua, for sharing your experience! We're glad Kim could assist you with your billing question efficiently. Your feedback is much appreciated."
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Mark Wilhite

March 13, 2026

5  out of  5
rating by Mark Wilhite
"WOW! I have been with State Farm Insurance, but with another State Farm Agency, for many years. I have cars, house, and life insurance policies all with State Farm. The State Farm Agency I have been with is in Hurst, TX. In recent years, the level of attention and service from that Agency in Hurst, TX has gone down hill to the point where they aren't even answering their phones! Finally, fed up with the poor service the agency in Hurst has been giving me, I walked in to another State Farm Agency, Haley Carter, in Azle, TX this morning, and the attention I got there was overwhelming great! So, in the process now of moving everything I have in the way of State Farm Insurance over to Haley Carter State Farm in Azle! Thank you, Sabrina, and team, for your outstanding help to me this morning! I left your office already feeling like a valued State Farm Customer, unlike how I have felt for a while now with the prior State Farm Agency I was with. I love State Farm, and very happy with State Farm Insurance, and now I think I have a new State Farm agent that cares and puts their customers first!"
We responded:
"Thank you, Mark, for sharing your experience with us. We're glad to hear that Sabrina and the team in Azle made you feel valued and provided the attention you deserve. We look forward to continuing to serve you with the care and dedication you expect."
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Sophie Shoptaw

March 1, 2026

5  out of  5
rating by Sophie Shoptaw
"Sabrina is the best!! She was so helpful and friendly!"
We responded:
"Thank you, Sophie! We're glad to hear that Sabrina was helpful and friendly during your visit. We appreciate your feedback and support. "
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Skyler Arellano

March 1, 2026

5  out of  5
rating by Skyler Arellano
"I have to say, Sabrina is soo helpful on the phone! Amazing receptionist!"
We responded:
"Thank you, Skyler, for your feedback! We're glad to hear that Sabrina was helpful and made your experience a positive one. We appreciate your support!"
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Presleigh Thornburg

March 1, 2026

5  out of  5
rating by Presleigh Thornburg
"Sabrina was amazing to work with! She was very kind, patient, and took the time to help me understand everything I needed to know. I truly appreciate her help!"
We responded:
"Thank you, Presleigh, for your thoughtful review! We're glad to hear that Sabrina was able to assist you with kindness and patience. Your appreciation means a lot to us. "