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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Ashley Berry

Ashley Berry

March 17, 2026

5  out of  5
rating by Ashley Berry
"Kim is so nice to work with! I had a billing glitch and she was so patient helping me get it corrected! We’ve been with Haley Carter State Farm for years and have always been more than happy with the customer service! With the rise in insurance premiums, we still have a very reasonable price. I always recommend them!"
We responded:
"Thank you, Ashley, for your kind words about Kim and our team! We're glad to hear that you found our customer service helpful and that you're satisfied with our pricing. Your recommendations mean a lot to us. Thanks again!"
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Amy Collins

March 13, 2026

5  out of  5
rating by Amy Collins
"All of our experiences over the years with Haley Carter State Farm have been wonderful. The coverage for the non-profit where I work is excellent, and the service is stellar. Mike set up our policy a couple of years ago, and we felt heard as we discussed what we needed for our coverage. Since then, the team has taken great care of us. Brooke especially has been incredibly helpful each time I've needed to check in with questions about our premium and our coverage. In addition to our non-profit policy, I worked with Mike again and later Sabrina for my personal policy. Sabrina was so thorough and even called me back with extra help as I was setting up my online account and using the app. I couldn't have done it without her help. We are truly grateful for the team at HCSF!"
We responded:
"Thank you, Amy, for sharing your experiences with us over the years. It's great to hear that Mike, Brooke, and Sabrina have been able to assist you with both your non-profit and personal policies. We're grateful for your trust in our team."
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Acqua Edwards

March 13, 2026

5  out of  5
rating by Acqua Edwards
"I had a billing question and Kim took the time to look at my account and was able to answer my question very quickly. I'm a bookkeeper at heart and she was very helpful. Much appreciated."
We responded:
"Thank you, Acqua, for sharing your experience! We're glad Kim could assist you with your billing question efficiently. Your feedback is much appreciated."
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Mark Wilhite

March 13, 2026

5  out of  5
rating by Mark Wilhite
"WOW! I have been with State Farm Insurance, but with another State Farm Agency, for many years. I have cars, house, and life insurance policies all with State Farm. The State Farm Agency I have been with is in Hurst, TX. In recent years, the level of attention and service from that Agency in Hurst, TX has gone down hill to the point where they aren't even answering their phones! Finally, fed up with the poor service the agency in Hurst has been giving me, I walked in to another State Farm Agency, Haley Carter, in Azle, TX this morning, and the attention I got there was overwhelming great! So, in the process now of moving everything I have in the way of State Farm Insurance over to Haley Carter State Farm in Azle! Thank you, Sabrina, and team, for your outstanding help to me this morning! I left your office already feeling like a valued State Farm Customer, unlike how I have felt for a while now with the prior State Farm Agency I was with. I love State Farm, and very happy with State Farm Insurance, and now I think I have a new State Farm agent that cares and puts their customers first!"
We responded:
"Thank you, Mark, for sharing your experience with us. We're glad to hear that Sabrina and the team in Azle made you feel valued and provided the attention you deserve. We look forward to continuing to serve you with the care and dedication you expect."
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Sophie Shoptaw

March 1, 2026

5  out of  5
rating by Sophie Shoptaw
"Sabrina is the best!! She was so helpful and friendly!"
We responded:
"Thank you, Sophie! We're glad to hear that Sabrina was helpful and friendly during your visit. We appreciate your feedback and support. "
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Skyler Arellano

March 1, 2026

5  out of  5
rating by Skyler Arellano
"I have to say, Sabrina is soo helpful on the phone! Amazing receptionist!"
We responded:
"Thank you, Skyler, for your feedback! We're glad to hear that Sabrina was helpful and made your experience a positive one. We appreciate your support!"
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Presleigh Thornburg

March 1, 2026

5  out of  5
rating by Presleigh Thornburg
"Sabrina was amazing to work with! She was very kind, patient, and took the time to help me understand everything I needed to know. I truly appreciate her help!"
We responded:
"Thank you, Presleigh, for your thoughtful review! We're glad to hear that Sabrina was able to assist you with kindness and patience. Your appreciation means a lot to us. "
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Ava Saltzgiver

March 1, 2026

5  out of  5
rating by Ava Saltzgiver
"Brooke was AMAZING! Super helpful 10/10 recommend!!"
We responded:
"Thank you, Ava, for your kind words about Brooke! We're glad to hear she was super helpful. Your recommendation means a lot to us. "
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Katie Renfro

February 27, 2026

5  out of  5
rating by Katie Renfro
"Sabrina was a huge help getting me set up on the drive safe and save. She was a joy to be around. Thank you so much."
We responded:
"Thank you, Katie, for your feedback! We're glad Sabrina could assist you with the Drive Safe & Save program and make the experience enjoyable. Your support means a lot to us. "
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Matthew Dusza

February 24, 2026

5  out of  5
rating by Matthew Dusza
"Thank you so much Kim for all your help with my insurance needs!"
We responded:
"Thank you so much Matt!! We’re proud to help you with your insurance!"
Profile photo of Stephen Harding

Stephen Harding

February 13, 2026

5  out of  5
rating by Stephen Harding
"Judy was absolutely phenomenal! From the initial conversation all the way through setting up our policies was absolute great experience"
We responded:
"Thank you, Stephen, for sharing your experience! We're glad to hear that Judy made the process smooth and enjoyable for you. If you need any further assistance, feel free to reach out."
Profile photo of Jodi Taylor

Jodi Taylor

February 12, 2026

5  out of  5
rating by Jodi Taylor
"Recently, I needed some assistance with our policies -- and Sabrina and Judy were both outstanding. Much appreciated!!!"
We responded:
"Thank you, Jodi, for your feedback! We're glad to hear that Sabrina and Judy were able to assist you with your policies. Your support means a lot to us. "
Profile photo of Kairon Singleton

Kairon Singleton

January 30, 2026

5  out of  5
rating by Kairon Singleton
"Excellent customer service by Samantha!"
We responded:
"Thank you, Kairon, for your feedback! We're glad to hear that Samantha provided you with excellent customer service. Your support means a lot to us. "
Profile photo of Jaron Roberson

Jaron Roberson

January 30, 2026

5  out of  5
rating by Jaron Roberson
"I highly recommend haley carter State farm! Samantha is awesome, she was very helpful with everything I needed."
We responded:
"Thank you, Jaron, for your recommendation! We're glad to hear that Samantha was helpful with your needs. Your support means a lot to us. "
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Jason Koger

January 30, 2026

5  out of  5
rating by Jason Koger
"Haley is an awesome agent!"
We responded:
"Thank you, Jason, for your nice words. Your feedback is very important to us."
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David D

January 26, 2026

5  out of  5
rating by David D
"I worked with Jaxson at State Farm to get property and liability insurance for my small business, and it was a great experience. He made everything easy to understand, answered all my questions, and helped me get the right coverage. Highly recommend Jaxson and his team!"
We responded:
"Thank you, David, for sharing your experience with Jaxson at our agency. We're glad he could assist you in finding the right coverage for your small business. Your recommendation means a lot to us! "
Profile photo of Alyssa Di

Alyssa Di

January 22, 2026

5  out of  5
rating by Alyssa Di
"Haley is amazing!! Super easy transition from one policy to another, what an amazing worker❤️"
We responded:
"Thank you, Alyssa! I'm glad to hear that the transition between policies was smooth for you. We always strive to make the process as easy as possible! "
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Joe R

January 9, 2026

5  out of  5
rating by Joe R
"Wonderful experience with Nicole! She was professional, quick to respond to my questions, and made the overall process smooth and easy. Definitely recommend!"
We responded:
"Thank you, Joe, for sharing your experience with Nicole! We're glad to hear she was professional and responsive, making the process smooth for you. Your recommendation means a lot to us."
Profile photo of Sherry Swayze Andrade

Sherry Swayze Andrade

January 8, 2026

5  out of  5
rating by Sherry Swayze Andrade
"Kim was friendly and very helpful when I called today to add a driver to my policy."
We responded:
"Thank you, Sherry, for sharing your experience! We're glad Kim could assist you with adding a driver to your policy. Your feedback means a lot to us. "
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mason raine

January 6, 2026

5  out of  5
rating by mason raine
"Just recently called Haley Carter’s State Farm Agency for a quote on rental property. Nicole was professional, efficient, friendly and knowledgeable. Plus saved close to $400! Ask for Nicole. She is your go to gal."
We responded:
"Thank you, Mason, for sharing your experience with us! We're glad to hear that Nicole was able to assist you efficiently and help you save on your rental property insurance. We appreciate your recommendation and look forward to serving you again."
Profile photo of Blake Bearden

Blake Bearden

January 1, 2026

5  out of  5
rating by Blake Bearden
"Haley Carter State Farm Insurance has been great! They have been covering my business insurance needs for about a year now and have been nothing short of amazing. I recently had to update my policy and Jaxson Gregg was extremely helpful and diligent to get my policy in place in short order-Thanks again, Jaxon! Highly recommend this team."
We responded:
"Thank you, Blake, for sharing your experience! We're glad to hear that Jaxson was able to assist you efficiently with your policy update. Your recommendation means a lot to us."
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sheri hyde

December 30, 2025

5  out of  5
rating by sheri hyde
"Great customer service."
We responded:
"Your feedback means so much to us! We’re dedicated to providing top-notch service and are so happy to know you feel confident in your coverage. Thank you for choosing our agency! "
Profile photo of Ann Coffey

Ann Coffey

December 18, 2025

5  out of  5
rating by Ann Coffey
"I had a great experience getting insured. I was new to Texas. She was very helpful, kind, thoughtful, and patient was all my questions. Love State Farm!"
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jeremy

December 16, 2025

5  out of  5
rating by jeremy
"Thank you Jaxson for helping my daughter get the best coverage for her auto insurance. I use a competitor insurance company but decided to get a secondary quote. Jaxson was able to provide equal and or better coverage for a cheaper price than the company I have been with for years! Thank you State Farm and Jaxson for everything!"
We responded:
"Thank you, Jeremy, for sharing your experience with us! We're glad Jaxson could assist your daughter in finding the best coverage at a competitive price. We appreciate your trust in State Farm and look forward to serving you in the future. "
Profile photo of Dana Carpenter

Dana Carpenter

December 10, 2025

5  out of  5
rating by Dana Carpenter
"Come see Haley!! Her team is awesome. They listen to you first, have courtesy and respect for their customers. Will go the distance for whatever your insurance needs may be. I don't want to go anywhere else."
We responded:
"Thank you, Dana, for your kind words! We're glad to hear that you appreciate the team's dedication and customer service. We're here for all your insurance needs. "